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A selection of emails and letters received by us

Please note: We do not ask for testimonials and positive feedback from customers and we certainly DO NOT offer incentives to say how great we are - this is because we believe the only true testimonial is one that is received un-prompted and one which a customer has taken the time to write without being asked!

These are copied and pasted exactly as they were received with only names removed for privacy reasons.

Hi Matthew and Colleagues

Thanks for you excellent sales and service recently on my orders!

Keep up the good hard work and have a good break, whoever gets some time off!

With my best wishes


Dear Ag

My only question is: How did you manage to deliver the order to me last evening when it had only been placed a mere few hours before?  'Impressed' doesn't begin to express my feelings about the service (to say nothing of the prices) you offer.  This may well be the beginning of a deep and meaningful relationship.

Have a very good weekend.





Hi Matt


Thank you very much for all this - I've not even heard of some of the developers.  I think I'll start with my favourite Rodinal and run an EV test based on your indications.


You've been so helpful.  Can you also supply sunshine, I wonder?


Bess twitches






Hi Ag

Just wanted to say a big thanks.

After recently discovering your services and ordering twice, I can safely say your range of films and service is second to none in the UK. Nice to get everything in one place, easy to use web-site, film at the right price and all with a quick delivery.


Many thanks and I look forward to buying films regularly from now on.




Hi Matthew,

Just to let you know that my order arrived 15 mins ago. Under 24hrs from ordering. Fantastic.

Kind regards,

I. D. M.



Hi Matt,

Just wanted to say thank you for getting the Portra 400 to me so quickly yesterday, it arrived today! I will post a link to some results if you like, might take me a week or two.


Thanks again,




Paper received this morning - 20 Feb.

Excellent service!!!!!!!!!!!

Many thanks




Just to let you know my order of paper arrived this morning at my address in New Zealand, in excellent condition.
Thank you for your great service



Thanks a lot!

Order received this morning, all perfect.





Hi Mathew,

I just want to say thank you for your very kind email and your professional approach. It was my friend D. H. who deals with you who told me about your company so I thought I would give you a try and now I'm very pleased that I have. 


I will tell all my darkroom friends about the very good service that I have had from you

Thank you .




Many thanks for the great service





Thanks for the really rapid delivery of my order.
I'm sure I've not used you before but I know I'll use you again!
Shame I can't recommend you to anyone as they've all gone digital. FOOLS!
There is only 1 true path to enlightenment and that's via a darkroom!

All the best




Just a quick thank you for sending my order out quickly.

The second lot of paper arrived this morning - which saved my bacon !!  :-)


All the best, and have a great Christmas,




Just wanted to say a big thankyou for sending the fotospeed paper out so promptly. It arrived safely this morning.
Many thanks

K. M.
XXX college




Package arrived today. My first order, but will definitely buy again.  Pleasure dealing with a good outfit.






Package received this pm

Many thanks for your help


Sent from my iPhone



Order received - thank you - great service !!





Dear Team People at AG PHOTOGRAPHIC,

Thank you for my order which arrived this afternoon (Tuesday 30th Nov) all present and correct.  I'm duly impressed, and will re-order when needed.

Happy Christmas,

R. H.




Order Number 5640/161110/54

I just wanted to say thank you for getting my recent order to me as quickly as you did.  I ordered some 5"x4" Kodak Portra last week and I understand that you were waiting on a delivery from Kodak, which arrived at your shop on Friday.  I called your shop on Friday and was assured that I would still receive the film on Saturday, and it did indeed arrive first thing.

Thanks very much for sending it so quickly and enabling me to use the film this weekend.  Unfortunately I don't know the name of the person I spoke to on Friday, but he was very helpful!  Please pass on my thanks.

Best regards,

A. H.




Thanks for the fast delivery , the film arrived this morning

Best Regards

                     A. L.



Goods received with many thanks!









A M ordered this paper on my behalf. I would just like to say thank you for your prompt service the item is exactly what I wanted.


I have passed your details onto a large South London photographic processer and my college.


Regards and to future business.







Just a quick note to say thank you for a very speedy service. Considering that I only placed the order yesterday at midday and received it this morning at about 7.30, I think you deserve a bit of praise.


Thanks once again,





Dear Ag,

  Parcel arrived today intact and complete.

Thanks for the good service,





Thank you, Thank you, Thank you!!!!


I’ve been in training all day, just got back to my desk with a box on it!!!


MUCH appreciated!!! Class starts at 5!!!


Thanks again







Just to let you know that paper has arrived - thank you very much!







All goods received in excellent condition. Thanks very much.




Just a quick thank you. I ordered a box of sepia toner from you last thursday afternoon, and it arrived friday morning. Amazing!


Many thanks.









Recieved everything today in perfect order.

Will do business again. Thank you


P J.



Hi Matt,

Just a line to thank you (or rather your collegue, Matt???) for coming to the rescue with my latest (trivial) order. An eleventh hour request for a handful of FP4 was answered with a next day delivery - and this, despite placing my order at 4pm!

I'm very grateful and hugely impressed. Keep up the great work.







Thanks for your latest message and I am impressed that my developer arrived today by post even tho' I did not order it until late yesterday afternoon.


Well done!





First Time using you, Fantastic and efficient Great...Thanks





I just wanted to let you know that the order has arrived. Thank you very much.


My regards,






That's great news! Many many thanks!






I just wanted to e-mail and say thanks for the call ref the filters it was also very enjoyable to chat about film experience and I am really looking forward to using the Fotospeed paper. I am sorry I had to break away to park my car but parking is a real pain here and if I don't grab space when its there its a real problem. But thanks again for such a personal service something that is very rare in this day. You can be sure that I will most certainly come back to you again and again.

kind regards




Arrived today in time for the wedding tomorrow. Thanks for the speedy despatch.






Sent from my iPhone



Everything arrived safely today (Thursday) – less than 48 hrs after I placed the order!

I’m very impressed with your service – very refreshing after xxxx’s unreliable and surly ways

Hope your new enterprise does well





Dear Ag Photographic,


Order received today in good order.


Many thanks for your prompt service,

J R.



Excellent, thank you. WB



Dear Ag!

I have the order. thank you So much.






My order arrived this morning - thanks for very speedy service.


Best regards,




Dear Ag Photographic,

Many thanks for a lightning fast delivery!

Kind regards,
M v d D



got the items today... awesome!
Totaly happy... will drop a note at the guys in FADU that recomended your store!
all the best



Hello agp,


just to let you know the order arrived about half hour ago...all items good & well packaged.


Thank you ...will be making more orders soon








Hello there, my order arrived safe and sound yesterday, so I'm now looking forward to using up the film.

Many thanks for such a good service.


Kind regards, D L





This is just a quick note to say my order has arrived on the other side of the planet in good order and condition.  Many thanks.





Hi All,

Just received the film on order xxxxxxx – Seriously impressed with the speed of dispatch and service. Will definitely be using you again (I’m in the market for some chemicals and wet processing kit in the near future).





Goods arrived Saturday - many thanks for your excellent service.





Thanks arrived safely



Thank you very much.  Consignment received today.  Very good service offered by you all.






Thank you very much. I'm extremely impressed with the service will be using you again I think!





Hi Matthew


This is just a note to say thank you for your help in sorting out my recent order and to apologise for not writing  sooner - I went away just after the order arrived and my brain has only just caught up with the things I meant to do.


I am very pleased with the substitute chemicals you supplied, especially the XTOL and apart from the minor inconvenience of have to prepare it from powder, the results are excellent with the TMX 100.


I'll certainly use your services again.








Wow - received today - thanks for the amazing service.



Hi Matthew,


A belated thank you for the excellent service at a very competitive price. Film arrived safely on Saturday. I'll definitely take advantage of your services again, and recommend you to others.


Best wishes,





Thanks so much for your prompt attention, it is much appreciated. Regards, M S.




I'd like to thank you so much. The box is arrived today and everything is ok. Now i can start to print my 4x5" sheet.


My best regards




Hello again Matthew


08.34, delivery arrived, checked, everything correct. Now that WAS impressive.


With RA4 chems and paper on site, prior to bank holiday monday, my accomplise, (R.M.), and I will have something to do should it rain.


May day morning is a special time in this town. It's nice to take the 4x5, ascend the cliff face on the venicula railway and take photos of The Jack in the Green Parade as it confronts the 10,000 bikes that invade the town from all directions. Ariel shots of the confusion can be amusing.


Thank you very much, be ordering again next month





Dear Sirs


There is no need to trouble you already as the reception counter have received it. Thank you very much for the wonderful service. 

With regards



Thanks, excellent service, will be back.







Dear ag photo team.

Just a word to say thanks for the way in which you dealt with my order which was delivered before 10am today.

As a 1st time customer I am impressed by your professional / no nonesense approach in doing exactly what your ad says, it makes a nice change.  

Thanks again






I confirm receipt of the missing items and just wanted to thank you for your excellent service whilst rectifying the problem. Furthermore, many thanks for the 1L storage bottles, which you were kind enough to send FOC.

Given your competitive prices and service levels I will certainly be using your store again.


Kind regards, J.



Hi Matthew,


    Items all arrived today .......... great service, I shall order from you from now on! 


    Thank you,  Regards

    S D



Hi Ag,
yet again may I just say a huge thanks for the speed of delivery and great price of products and best of all, fair treatment of Northern Ireland customers.
Best wishes,




Package arrived today. Brilliant service.

Many Thanks




Hi there!

I've received order today! Thanks for quick dispatch!





Dear Ag Photographic


Goods arrived safe & sound.  I am very pleased.


Thank you,




My order arrived this morning. Everything is okay.

I appreciated doing business with you.

Will certainly order from you again.

Best regards.




Many thanks for recent order dispatched with amazing speed and a fair price for carriage to Newtownards, Northern Ireland.

I will have no hesitation in recommending Ag to anyone in this part of the world!


Regards,    W S



Thanks Matt et al for really great service.





I have ordered and received some film in record time. I replied to Matt's email thanking him, commenting on the speed of delivery.

I wish I could use your services at my university, as they seem to have problems 'occasionally' with chemicals and film etc in colour and black and white, also photographic paper and inkjet paper, which the technician purchases.

I am only a humble student of photography so don't mention my name.

Oh I nearly forgot, if you have 220 film available other than Kodak Portra, I would be interested. Ektar would be good!

Best regards,




What really good service. I shall tell my University how good you lot are. All received Wednesday morning.

Thank you so much. I wish my grant was so quick!!

Regards, B



Good Morning,


Arrived today, thank you.


It's been 35 years since I did any B&W developing and printing, my 17 year old Son fancied having a go at some real photography!





Received today - excellent service again !


Many thanks





Thanks for the update

You might like to know that you won out against a number of suppliers including Jessops for the supply and pricing of Kodak Ektar! I'm looking forward to giving it a bash; three rolls are for a friend who is going to new Zealand for a holiday.

Best Regards





Just a quick e-mail to say thanks for dealing with my order so quickly, ---fantastic service, I will definately use your company again!

Thank you,





I just wanted to let you know that I received my Rollei film today. Thank you so much for your excellent and friendly service! I look forward to ordering from you again.

Regards, S.

Many thanks for your rapid completion of my order.

I'll be more than happy to buy from you again - and certainly will.



Hello. Chemicals arrived today, thank you. I will be ordering again in the very near future



many thanks for such a quick delivery with weather like this that your delivery is amazing  thanks again you have gained a regular customer thanks again A.



Thanks for a great service. Order receved this morning.


D s

Sent from my iPod



Just a quick mail to say thanks for the great service and lighting delivery on my items (perceptol and rodinal) I ordered from you yesterday. Will definately be using you for my supplies in the future, and recommending you to others.
Good luck with the business and thanks for putting your faith in analogue photography !



You guys are really keen on business if your working today! [27 December] Many thanks and just to help you a bit, I emailed all my group at uni to tell them about you!!!



Hi all,
A huge thanks to AG Photographic.  I received my order on Christmas Eve.  Not only is your service top class but you do not charge Northern Ireland customers extortionate postage charges.
I am one very pleased customer!!!!!!
Best wishes,




Hello Ag Photographic,


Just a quick email to say thank you for the prompt delivery of my FP4+ roll films, received it this morning.


Thank you,





Order received - thanks for your excellent service.



Thank you for a terrific service. Items arrived s quickly. I would definitely recommend you.





Hi All. thanks for the fast service your package arrived today Friday. May i say how pleased i am to find you....I teach photography and run my own photography business as well and it's important to find reliable suppliers of specialised film products. I will be ordering from you again and will put your details through to my students.......
best wishes S S





Just received my paper, that's only a little over 24hrs after I ordered it!

Remarkable service, many thanks.






It has been delivered, thank you. I appreciate your time on the order.

Great service